1. ORDER FROM NEW CUSTOMERS

[A] The initial order is to be supplied on a proforma basis and must be a minimum of $200.00. Upon receipt of your order, Noritake will pack and prepare the goods for dispatch. We then contact you with a total price for the goods, GST and delivery. The goods will be dispatched as soon as we receive payment.

[B] Various methods are available for making payment including credit cards (VISA and MASTERCARD), direct deposit and cheque.

[C] Where payment for a proforma order has not been made within 14 days of the date of invoice, the order may be cancelled by and at the sole discretion of Noritake.

[D] Noritake will send you a new account/credit application form for you to complete and return. Once approved, subsequent orders will be supplied on a credit account to be operated within the terms and conditions that were agreed upon with the document.

[E] Noritake has the right to refuse sale to individuals or organisations who sell Noritake products on eBay.

 

2. ORDER FROM ACCOUNT CUSTOMERS

[A] Account customers are clients who have successfully completed a proforma order and Noritake has approved the completed and returned new account/credit application form. Orders are supplied to account customers with priority provided that the terms and conditions of the agreement are being met.

[B] Commonly the terms that we agree to with our account customers are:

- The minimum order is $200.00 (backorders excepted);
- Invoices are payable on the last day of the following month in which the goods are supplied. That is if you receive goods on April 7, the account is payable by May 31;
- Account customers are invited to deduct a settlement discount (2.5%) from their invoice value provided that we receive payment within 14 days of the invoice date;
- A limit to the amount of credit supplied is imposed on each account. This limit is negotiated between us and can be varied based upon your trading history, your specific requirements and your ability to pay the account limit.

[C] Goods will not be supplied to overdue accounts until such time as the account is brought up to date.

[D] Please note that all goods shall remain the property of Noritake (Australia) Pty Ltd until payment is received in full. Noritake reserves the right to take possession of all stock supplied if it is not paid for within our credit terms. Should your account fall into arrears we reserve the right to take legal action or retain the services of a debt collection agency to collect the outstanding amount.

 

3. PRICES

Wholesale Prices are NETT. 10% GST to be added.
Prices and availability of goods are subject to change without notice.

 

4. DELIVERY CHARGES

Sydney-Melbourne-Brisbane-Canberra: $22

All other destinations: $33

Please note that freight & handling charges do not apply to backorders. As backorders are not kept within our system stock not supplied must be re-ordered at a later date.

 

5. CREDIT CLAIMS & REFUNDS

[A] All credit claims should be made in writing and sent by email to sales@noritake.com.au or faxed to 02 9316 7085.

- Breakage: Customer to notify Noritake of any breakages within 7 days of receipt of goods.
- Short Supply: Customers to notify Noritake within 7 days of receipt of order.
- Faulty Goods: Customers to notify Noritake within 30 days of receipt of faulty goods.

[B] Returns are accepted for credit under the following conditions:

- Noritake has been advised in writing and you have received written authorization from the National Sales Manager;
- Goods are in original condition, with retailers labels and or stickers removed;
- The return freight is prepaid (claims for breakages and/or dispatch errors excepted).

[C] Noritake does not accept any return of goods which have been discontinued or purchased as a special customer order unless faulty.