Most orders are dispatched within 1–3 business days. Delivery times vary by location, but you can generally expect your order within 3–7 business days once dispatched.

Yes, you'll receive a tracking link by email once your order has been dispatched.

Free shipping is available on orders over $99. Standard shipping rates apply to orders below this amount.

We currently ship within Australia and New Zealand only.

We have a backstamp heritage guide on our website to help you identify and date pieces by their maker's mark. If you need further assistance, feel free to get in touch.

No, you can check out as a guest. Creating an account does let you track orders and view your purchase history more easily.

Click "Forgot password" on the login page and we'll send a reset link to your email address.

Yes. Our store uses industry-standard SSL encryption and all payments are processed securely through Shopify's payment gateway.

Refunds are processed within 2-5 business days of receiving your return and will be credited to your original payment method.

Most of our dinnerware ranges are dishwasher safe. We recommend checking the care instructions on the individual product page, as some decorative pieces or those with metallic detailing may require hand washing.

This varies by range. Product pages will indicate whether a piece is microwave safe. As a general rule, items with gold or platinum banding should not be microwaved.

Noritake has been crafting fine tableware since 1904. Our products are manufactured across our global facilities, with quality control maintained to the same exacting standards worldwide.

Some of our ranges offer open stock items, allowing you to replace or expand a collection piece by piece. Check the individual product page or contact us if you're looking for something specific.

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to help, but we can't guarantee amendments once an order is in fulfilment.

We take great care in packing your order, but if something arrives damaged please contact us within 7 days of delivery with a photo and your order number. We'll arrange a replacement or refund.

If you're not completely satisfied, you can return unused items in their original packaging within 30 days of delivery. Please contact us before sending anything back so we can guide you through the process.

Refunds are processed within 2-5 business days of receiving your return and will be credited to your original payment method.